Company Bio

Detours Travel is redefining the way LGBTQ+ travellers explore the world. What began with trips in Thailand has grown into one of the most celebrated travel companies for LGBTQ+ adventurers, now operating in 33 countries worldwide. The company is known for creating memorable travel experiences built around connection, inclusivity, flexibility, and authentic adventure. This role has been created to support the operational backbone of trip execution and ensure departures, extensions, supplier coordination, and logistics are managed with a high level of accuracy and consistency. This is a remote position open to candidates based in British Columbia and Alberta.

Compensation

  • Base salary of $80,000.
  • Annual discretionary bonus of $5,000.
  • 3 weeks of vacation.
  • 4 weeks of vacation after 2 years of service.
  • Comprehensive health benefits.
  • 1 complimentary Detours trip per year, with an approximate value of $7,000.

Responsibilities

  • Prepare and manage detailed rooming lists for all departures, ensuring guest names, room types, special requests, and travel dates are accurate and submitted on time.
  • Distribute finalized rooming lists to hotels and destination management companies while proactively managing confirmations, revisions, and last minute updates.
  • Coordinate all pre trip and post trip extensions, including hotel nights, transfers, and related services, ensuring each extension aligns cleanly with the core itinerary.
  • Maintain and update comprehensive trip summary documents in Google Sheets for every departure so all operational details remain current, organized, and accessible.
  • Complete and maintain operations checklists for each program so key logistical elements are booked, confirmed, tracked, and ready well in advance of departure.
  • Research, reserve, and manage all group flight bookings, including flights tied to extensions, using airline websites and group booking channels where required.
  • Submit passenger names to airline group departments, manage name changes where needed, and ensure all traveller information is accurate and aligned with travel documentation.
  • Book and confirm all included and optional activities in accordance with each itinerary, ensuring timing, group size, supplier availability, and logistical flow are fully aligned.
  • Arrange group dining reservations that support the itinerary, confirming final guest counts, dietary requirements, and special requests with restaurant partners in advance.
  • Coordinate and secure all required ferry and rail bookings, including group reservations where applicable, while documenting schedules, ticketing deadlines, and booking references accurately.
  • Confirm local guide services prior to departure, including meeting times, locations, itinerary expectations, and any special requests that need to be communicated.
  • Use the master operations rooming list to monitor supplier deadlines and contractual requirements so submissions are completed on time and operational risk is minimized.
  • Maintain accurate records across shared documents, trackers, and worksheets so trip details, confirmation numbers, supplier contacts, and booking status remain complete and current.
  • Support forward planning for upcoming programs by staying ahead of booking windows, identifying gaps, and helping ensure future departures are organized well before execution begins.

Qualifications

  • 2 years of experience in travel, tourism, operations, logistics, or a similarly detail driven environment with high accuracy expectations.
  • Strong attention to detail, especially when managing flights, rooming lists, hotel bookings, and other time sensitive trip components.
  • Demonstrated ability to manage a high volume of moving pieces across multiple departures, suppliers, and deadlines without losing accuracy.
  • Clear and professional communication skills with the ability to coordinate effectively with hotels, airlines, restaurants, guides, and destination management companies.
  • Comfort working behind the scenes in a non guest facing role that requires precision, follow through, and strong independent judgement.
  • Ability to prioritize effectively, think critically, and make sound decisions in an environment where plans can shift and ambiguity is part of the work.
  • Strong organizational habits and follow through, including completing bookings accurately and tracking work to completion.
  • Ability to follow established processes, work autonomously, and contribute within a small, fast moving team.
  • Proficiency with Google Workspace tools, including Google Docs, Google Sheets, and Google Drive.
  • Equivalent experience will be considered.

If you think you would be a good match, we would love to meet you. Please fill out our application form.