Our client is a prestigious restaurant group based in Vancouver, known for their upscale dining establishments that combine innovative cuisine with impeccable service. Their portfolio of restaurants showcases a range of culinary styles, each with a unique ambiance that reflects the local dining culture. They are currently seeking a Multi-Unit General Manager who will oversee the operations of several restaurants and contribute to their mission of delivering extraordinary dining experiences.
- Oversee the daily operations of multiple restaurants, ensuring the highest standards of service and quality are consistently met.
- Develop and implement strategic plans to enhance sales, customer satisfaction, and brand recognition across all units.
- Foster a positive and productive work culture, leading and inspiring teams to deliver exceptional service.
- Manage the hiring, training, and development of staff across the units.
- Coordinate with chefs and kitchen staff to ensure the quality of food and adherence to the brand’s culinary standards.
- Ensure each restaurant complies with health and safety regulations.
- Address and resolve any customer complaints or issues promptly and professionally.
- Represent the brand professionally in all interactions with the public, media, and stakeholders.
- Monitor sales and performance data to identify areas for improvement and implement necessary changes.
- Collaborate with the marketing team to promote the restaurants and their offerings.
- Significant managerial experience in the food and beverage industry, preferably in a multi-unit role within high-end dining.
- Excellent leadership skills, with a track record of managing and motivating teams.
- Strong understanding of restaurant operations, including knowledge of food and beverage trends and service standards.
- Proficient in analyzing sales data and performance metrics to drive business decisions.
- Exceptional customer service skills, with a demonstrated ability to resolve issues effectively and efficiently.
If you think you’d be a good match, we’d love to meet you. Please fill out our application form.