Our client is an exclusive boutique luxury hotel, renowned for its impeccable service and exceptional accommodations. Nestled in a coveted destination, the hotel serves discerning guests who appreciate personalized service, comfort, and sophistication. They are dedicated to curating unique and unforgettable experiences for each guest. Currently, they seek a Director of Operations with a strong background in food and beverage, who will report directly to the General Manager.
- Manage daily operations, ensuring the highest standards of service and quality are consistently met.
- Formulate and implement operational strategies that align with the hotel’s vision and business goals.
- Collaborate with the General Manager to improve efficiency, profitability, and guest satisfaction.
- Oversee key departments, including housekeeping, front desk, and particularly food and beverage.
- Encourage a positive and productive work culture, leading and inspiring staff to deliver exceptional service.
- Monitor operational budgets and devise strategies to optimize resources and control expenses.
- Coordinate with the sales and marketing team to promote the hotel’s services and offerings.
- Ensure adherence to safety and hygiene regulations, especially within the food and beverage operations.
- Address guest complaints and concerns, ensuring swift and satisfactory resolution.
- Represent the hotel professionally in all interactions with guests, stakeholders, and the public.
- Extensive experience in a managerial role within the luxury hospitality industry, ideally with a strong focus on food and beverage operations.
- Exceptional leadership and team management skills, with a demonstrated ability to motivate and inspire teams.
- Profound understanding of hotel operations, with specific expertise in food and beverage service standards and guest relations.
- Excellent problem-solving skills, with a proven track record of handling guest complaints and operational issues effectively.
- Financial acumen, including expertise in budget management, cost control, and resource optimization within the food and beverage sector.
If you think you would be a good match, we would love to meet you. Please fill out our application form.