Company Bio

Detours Travel is redefining the way LGBTQ+ travellers explore the world. From its early beginnings organizing trips in Thailand, the company has grown into one of the most celebrated travel organizations for LGBTQ+ adventurers, now operating in 28 countries worldwide. Detours creates unforgettable experiences that prioritize connection, inclusivity, and authentic adventure. With a flexible approach that replaces rigid itineraries with spontaneity, their trips allow guests to explore vibrant cities, immerse themselves in local cultures, and form meaningful connections along the way.

Detours Travel has partnered with Aughdem Recruitment to find a Travel Specialist to join their growing team. Reporting to the Senior Guest Experience Manager, this role supports guest communication across live chat, phone, and email, while also handling key travel booking and coordination responsibilities that ensure exceptional experiences for guests. The position begins on-site in Vancouver for the first three months of training and transitions to remote thereafter.

Compensation

  • Base salary of $75,000.
  • Annual discretionary bonus of $5,000.
  • 3 weeks vacation, increasing to 4 weeks after 2 years of service.
  • Comprehensive health benefits.
  • One complimentary Detours trip per year.

Responsibilities

  • Serve as the primary point of contact for guest inquiries via chat, phone, and email, providing prompt, clear, and brand-aligned communication.
  • Support guest bookings from inquiry through confirmation, ensuring accurate details, payment follow-ups, and smooth coordination.
  • Build extensive knowledge of Detours itineraries to provide independent support to guests.
  • Coordinate guest travel add-ons including pre- and post-trip hotels, extensions, and flights.
  • Manage hotel accommodations for trip leaders across 70+ annual trips with precision and cost awareness.
  • Assist with booking trip elements such as ferries, trains, and local activities.
  • Maintain detailed rooming lists and group flight coordination to ensure accuracy.
  • Collaborate closely with the Senior Guest Experience Manager to maintain service quality and seamless team handoffs.
  • Contribute to new trip development by researching restaurants, guides, and itinerary components.
  • Identify process improvements to streamline guest communication and operations.

Qualifications

  • 2 years of experience in travel, tourism, customer service, or a detail-oriented environment.
  • Proven ability to represent a premium brand professionally through written and verbal communication.
  • Strong attention to detail when managing bookings and travel logistics.
  • Clear, diplomatic communication style with confidence and warmth.
  • Ability to multitask and manage live requests across platforms.
  • Familiarity with Google Workspace tools (Docs, Sheets, Drive).
  • Availability to work Tuesday to Saturday once fully onboarded.

If you think you would be a good match, we would love to meet you. Please fill out our application form.