Company Bio

Our client is a well-established organization with over 30 years of experience in the power generation, distribution, and electrical services industries. Known for delivering innovative and high-quality engineered solutions, the company supports commercial, industrial, and utility-based clients across North America. Their reputation is built on long-term partnerships, technical expertise, and a consultative sales approach. As part of continued growth, they are seeking a Support Specialist to join their team. This is a newly created role designed to support the Business Development team by coordinating order fulfillment, maintaining vendor and project tracking, and ensuring a seamless customer experience from purchase through delivery.

Compensation

  • Base salary of $50,000 to $60,000.
  • 3 weeks vacation.
  • Health benefits program.

Responsibilities

  • Coordinate order fulfillment for sold projects from purchase order request through delivery.
  • Initiate purchase order requests to Purchasing, ensuring details are complete and accurate.
  • Track vendor orders, lead times, and shipping details, escalating risks early.
  • Coordinate product delivery activities, including logistics alignment and required documentation.
  • Provide clear order status updates to the Business Development team and management.
  • Maintain accurate customer, vendor, and project records in the company database.
  • Complete database clean-up and organization during downtime to improve data quality.
  • Support expense processing as required, ensuring approvals and documentation are in place.
  • Support customer and vendor communication to resolve order issues quickly and professionally.
  • Assist with internal reporting related to order status, backlog, and delivery timelines.
  • Maintain a high standard of customer service in all interactions, protecting long-term relationships.

Qualifications

  • Minimum of 2 years of sales administration experience in a professional setting.
  • Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Strong overall computer literacy and comfort working within CRM or database systems.
  • Excellent customer service, interpersonal, and communication skills.
  • High attention to detail and strong organizational abilities.
  • Knowledge of power generation or industrial equipment is considered an asset.
  • A valid passport for occasional travel within North America.

If you think you would be a good match, we would love to meet you. Please fill out our application form.